Concerns & Complaints
At Fitzharrys we will always act in good faith in the best interests of students, their learning and the learning of others. We recognise that students, parents and carers may at times have worries or concerns about an area of school life. The school welcomes and encourages all members of our community to communicate concerns at the earliest opportunity, so we can so that we may attend to and resolve the matter as swiftly as possible.
Most complaints are best dealt with informally. The first point of contact for parents and carers is your child’s tutor, or a message can be left at main reception. We aim to return calls or act on them within 24 hours. Serious issues should be directed to the Head of Year or Student Wellbeing Manager. For a full list of staff including the Heads of Year and the pastoral team, please view our Staff section.
Fitzharrys School will give careful consideration to all complaints and deal with them fairly and honestly. We will provide sufficient opportunity for any complaint to be fully discussed and aim to resolve it through open dialogue and mutual understanding.
If you feel that your concern has not been addressed through discussion with the form tutor and Head of Year, or if your concern is of a sufficiently serious nature, please make an appointment to discuss it with the Head of School. The Head of School considers any such complaint very seriously and most issues can be resolved at this stage.
Visit our Policies page for more information.